Shipping & returns.
Updated 27 September 2026
Shipping
Delivery coverage
We ship across India, subject to courier serviceability. International shipping is available for bulk enquiries by prior arrangement, subject to destination and import/export requirements. International shipping costs and any applicable duties or taxes must be agreed before payment.
Shipping charges
Full prepaid domestic orders qualify for free delivery. COD orders carry a 1.5% delivery fee, calculated on the product subtotal after discounts and before tax or delivery charges. The exact fee is shown at checkout. International bulk shipping is quoted separately.
Tracking and delivery estimates
Our team shares the tracking number by email or WhatsApp within 24 hours of order placement. Tracking also appears in your account when added to the order. This is a tracking-update commitment, not a 24-hour delivery promise. Contact support with your PIN code for serviceability, dispatch and estimated transit time; no universal delivery time is promised.
Shipping address
Check the full delivery address and phone number before placing an order. Once confirmed, the address cannot normally be changed. Contact support immediately if there is an error; we can try to assist but cannot guarantee a change. Editing your saved address does not change an existing order.
Protective packaging
Products are maintained at 2°C in cold storage before dispatch and shipped in heat-resistant protective packaging. This packaging is not a guarantee of refrigerated or temperature-controlled transport. Stability depends on the compound, formulation, temperature and exposure time; we do not make a blanket room-temperature stability or shelf-life guarantee.
Delivery problems
Report shipping damage within 24 hours of the courier marking the package as delivered. Report missing or incorrect items promptly. Retain the packaging and provide the order number and clear photographs; an unboxing video is recommended and helpful, but is not the only acceptable evidence. Contact support if tracking is marked delivered but you have not received the parcel.
Your rights
These policies do not limit rights or remedies that cannot be excluded under applicable law. The reporting window and our voluntary testing guarantee do not replace those rights.
Returns & refunds
When a claim is eligible
We do not offer change-of-mind returns, refunds or replacements. This does not exclude claims for damaged, incorrect or missing items, a qualifying failure under our laboratory-testing guarantee, or remedies required by applicable law.
Damaged, missing or incorrect items
For shipping damage, contact us within 24 hours of the courier marking the package as delivered. Report missing or incorrect items promptly. Include your order number, a description of the issue and clear photos of the item and packaging. We recommend an unboxing video to help establish what arrived; a video is not mandatory.
Laboratory-testing exception
Independent results from Janoshik or Freedom Diagnostics are eligible for review under our testing guarantee. A qualifying failure means a measured amount below 90% of the labelled quantity (more than 10% underfill), or reported purity below 97%. A result of exactly 90% content or exactly 97% purity does not fall below these thresholds. The voluntary guarantee does not cover endotoxin results. See the full testing policy for its scope and documentation.
Refund amount and timing
For a qualifying laboratory failure, we refund the full amount paid directly to FSD for the qualifying purchase. Laboratory fees paid separately to a third party are not included in the amount paid to FSD; ask us to confirm any additional fee coverage in writing before commissioning a test. For approved damaged, missing or incorrect-item claims, we issue the refund within 24 hours of confirming the claim. Bank or payment-provider crediting times can vary. Support will confirm the processing arrangements for a laboratory-testing claim.
Cancellations and address corrections
Contact support promptly to request cancellation or an address correction. Orders that are still pending may show a cancellation option in your account. After confirmation, cancellation or rerouting cannot be promised; support will confirm what is possible for the order.
Returns and COD advances
Contact support before sending an item back so return arrangements can be confirmed. COD orders require a 5% advance. The COD advance is non-refundable if you cancel the order or refuse delivery. Eligible refunds for damaged, missing or incorrect items and qualifying laboratory-test failures remain covered by our policies. This applies to new orders placed under these terms. A courier or store failure is not treated as customer refusal.
Your rights
These policies do not limit rights or remedies that cannot be excluded under applicable law. The reporting window and our voluntary testing guarantee do not replace those rights.